ITIL® is the leading IT Service Management (ITSM) framework in the world. This course provides learners with an understanding of the ITIL® 4 Service Management framework and how it has evolved to incorporate modern technologies and ways of working. The content serves as a reference guide for practitioners in their work, further studies, and professional development. It also helps learners prepare for the ITIL® 4 Foundation Exam.

By ITEL Learning Systems (S) Pte Ltd